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Carol H Tucker
Passionate about knowledge management and organizational development, expert in loan servicing, virtual world denizen and community facilitator, and a DISNEY fan
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beladona Memorial
Be warned:in this very rich environment where you can immerse yourself so completely, your emotions will become engaged -- and not everyone is cognizant of that. Among the many excellent features of SL, there is no auto-return on hearts, so be wary of where your's wanders...
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the PC saga continues
Today is the 4th day of the 27th week, the 6th day of the 7th month, the 188th day of 2016 [with only 171 shopping days until Christmas], and:
- Eid-Al-Fitr -- the festival at the end of Ramadan
- First day of San Fermín, which lasts until July 14 (Pamplona)
- Independence Day -- Comoros from France in 1975 and Malawi from United Kingdom in 1964.
- International Kissing Day
- National Air Traffic Control Day
- National Fried Chicken Day
- Take Your Webmaster to Lunch Day
- Umbrella Cover Day
In 371 BC the Battle of Leuctra, where Epaminondas defeated Cleombrotus I, was fought and the outcome reduced Sparta’s influence over the Greek peninsula. in 1484 the Portuguese sea captain Diogo Cão discovered the mouth of the Congo River. In 1942 Anne Frank and her family go into hiding in the "Secret Annexe" above her father's office in an Amsterdam warehouse. In 1947 the AK-47 goes into production in the Soviet Union. In 1957 John Lennon and Paul McCartney met as teenagers at Woolton Fete, three years before forming the Beatles. In 1974 Garrison Keillor's radio show, "A Prairie Home Companion," debuted in a live broadcast from St. Paul, Minnesota.
I have made it pretty clear that the Alienware X51 purchased in December 2012 as never quite preformed up to my expectations of a mid-range gaming PC. I have had one problem after another in the past 3 ½ years, but at least the support has always been covered by the warranty. Today I sent off my CPU to Dell to be repaired. In the past, when something needed to be replaced [the memory, the hard drive, the video card], a Dell hardware tech came to the apartment and took care of the installation. In the past, if the OS needed to be reloaded [which we have done six times] an Alienware software tech got on the phone and remoted into my machine and took care of all the proper drivers, etc. This time though, they requested I send the CPU to them, stressing that I needed to include the power pac, so that they could thoroughly test the machine, replace anything that wasn’t working right, and test it before returning it to me in 5 – 7 business days after it arrives at their location. It is very inconvenient, but their argument was that fixing it piecemeal was obviously not working ((ya think?)) and that they really needed to escalate the level of support offered. For the first time, the senior support tech mentioned the possibility of actually replacing the CPU as a lemon.
Now that sounds well and fine, but forgive me if after all this time, I am a bit cynical about the outcome. Despite the excellence of the support I have received, and the outstanding patience of the individuals that I have dealt with over the phone, the fact is I spent over $2K for a computer that has been a black hole for time and energy for years and has never quite performed up to expectations. And you know what the replacement value of the rig is should I wish to upgrade to another Alienware product, specifically the Area-51? According to the website, I would get $50 and a gift card for $50 for upgrading In other words, Dell declared that machine worthless!
*sighs* We’ll see what happens next.
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