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Carol H Tucker
Passionate about knowledge management and organizational development, expert in loan servicing, virtual world denizen and community facilitator, and a DISNEY fan
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beladona Memorial
Be warned:in this very rich environment where you can immerse yourself so completely, your emotions will become engaged -- and not everyone is cognizant of that. Among the many excellent features of SL, there is no auto-return on hearts, so be wary of where your's wanders...
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the more things change....
Today is the 27th day of the 4th month and the 118th day of 2016 with only 241 shopping days until Christmas. IT is also:
- Administrative Professionals' Day – back in the day this used to be an euphemism for secretaries and every boss had to make arrangements to take his to lunch
- Babe Ruth Day – the first one was held in 1947 at Yankee Stadium held to honor the ailing baseball star.
- Denim Day ((now I find out after I am dressed and at work! Back in the day, I had a full denim business suit which drove my bosses bonkers because it skirted our dress codes – it was business attire but denim was a banned material))
- Independence Day -- Sierra Leone, celebrating independence from the United Kingdom in 1961, and. Togo, celebrating independence from France in 1960.
- International Guide Dog Day
- International Noise Awareness Day – noise is in the ear,, neh? I’m sure the guys at work consider my classical music to be annoying enough to be noise! The underwriter’s door closes during Hayden’s violin concertos; the old lender starts playing jazz if I switch to New Age music.
- Matanzas Mule Day
- Morse Code Day – always wondered why Braille was not based on this rather than reinventing the alphabet
- National Day in Mayotte and Sierra Leone
- National Little Pampered Dog Day
- National Prime Rib Day
- National Tell a Story Day
I skipped over the Romans today because I am tired of them. Surely, Wikipedia, there was a lot more happening in the world…. In 629 Shahrbaraz was crowned king of the Sasanian Empire [the last Iranian empire before the rise of Islam]. In 1810 Beethoven composed Für Elise. .
Somewhere along the line, I am sure that I have mentioned I work in Loan Servicing for a very small shop and have been since 2009. There are six of us now: bossman [who founded the company back in 2005], the underwriter [who has been here for ten years], the old lender [coming up on two years], the new lender [coming up on one year], and an intern [part-time for four months and counting]. The intern was foisted on me to manage and train because bossman knew and liked him from the soccer league – nice kid, but he has never ever had a job, is a marketing major, and knows nothing about banking, accounting, loans or lending.
Now let’s get beyond my angst when bossman informed me that he would be my backup and should be trained to book loans, apply payments, and do reports for Loan Servicing. That was definitely proof that bossman hasn’t a clue about what KSA this position entails – part of the issue is that about 20 years ago, he managed a servicing area and is convinced that he could do the job himself, a conceit that makes me chuckle at times. Part of the issue is that I am pretty good at my job – which means the only time operations is an issue is when there is a problem and there haven’t been many problems. And part of the issue is that I am not great at communicating what my value is. But that is neither here nor there, it is what it is. I have chosen to start teaching him Loan Administration – getting him to work with the documentation, files [digital and paper], ticklers, etc. He is a personable person and has been a great help, more than I expected, and my backlog is evaporating as we tackle it.
But as his manager, I am faced with a conundrum: OTOH, we are an easy-going shop when it comes to keeping your nose to the grindstone [translation – not browsing or texting], attendance [set hours] and dress – bossman prefers to judge on performance and results and this works admirably with a seasoned and professional staff. OTOH, this is the intern’s first job -- he needs to understand that this is the exception not the rule. Other workplaces will care if you are not here on time, or if you are texting your friends while at your desk, or if you are dressed casually. I have chosen to stay with bossman’s style but I warn him again and again each time he goes over the line that here is not the way the real world works… Or is it?
Could it be I’m am too imbued with the old-fashioned workplace structure? Perhaps he will not have to worry about as many rules and restrictions as I did when I entered the workplace – after all, that was 51 years ago and the way we work should’ve changed in over a half a century, neh?
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