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Carol H Tucker

Passionate about knowledge management and organizational development, expert in loan servicing, virtual world denizen and community facilitator, and a DISNEY fan

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Be warned:in this very rich environment where you can immerse yourself so completely, your emotions will become engaged -- and not everyone is cognizant of that. Among the many excellent features of SL, there is no auto-return on hearts, so be wary of where your's wanders...


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the last Wednesday in April

Today is the 4th day of the 17th week, the 26th day of the 4th month, the 116th day of 2017, and: 
  • Administrative Professionals Day
  • Audubon Day
  • Denim Day
  • Get Organized Day
  • Hug a Friend Day
  • Hug an Australian Day
  • International Guide Dog Day
  • International Noise Awareness Day
  • Lesbian Visibility Day
  • National Golf Day
  • National Help a Horse Day
  • National Kids and Pets Day
  • National Pretzel Day
  • National Richter Scale Day
  • National Static Cling Day
  • Old Permic Alphabet Day
  • World Intellectual Property day
  • World Stationary Day
Today is the latest day on which Easter Monday can fall, while March 23 is the earliest.

ON THIS DAY:  In 1336 Francesco Petrarca (Petrarch) ascended Mont Ventoux.  In 1564 William Shakespeare was baptized in Stratford-upon-Avon, Warwickshire, England (his date of actual birth is unknown).  In 1803 thousands of meteor fragments fell from the skies of L'Aigle, France; the event convinced European scientists that meteors exist.  In 1956 the SS Ideal X, the world's first successful container ship, sailed from Port Newark, New Jersey for Houston, Texas.  In 1958 the B&O Railroad's Royal Blue from Washington DC to New York City, the first US passenger train to use electric locomotives, made its final run after 68 years.  In 1962  NASA's Ranger 4 spacecraft, the first US rocket to reach the Moon, crashes into the Moon and is too damaged to send back pictures.  In 1981 Dr. Michael R. Harrison of the University of California, San Francisco Medical Center performed the world's first human open fetal surgery.  In 1986 the world's worst nuclear accident occurred at the Chernobyl plant in the Soviet Union -- an explosion and fire in the No. 4 reactor sent radioactivity into the atmosphere; at least 31 Soviets died immediately   

Quote of the day:
  “I believe that imagination is stronger than knowledge. That myth is more potent than history. That dreams are more powerful than facts. That hope always triumphs over experience. That laughter is the only cure for grief. And I believe that love is stronger than death.”
~  Robert Fulghum, American author and Unitarian Universalist minister

 
 

So, in the office these days a question that is being asked a lot is “what is the procedure for ______ ?”    While I can answer that question readily, when asked where it is in writing, I have been referring folks to the voluminous manual that was done years ago.  Bossman and I have talked about updating this tomb and I have taken a couple of swings at it, but I just plain do not like “manuals” that get things written in stone, preferring to rely on individual pages saved in our file folders  that address specific issues as they come up.  I feel this approach promotes fluidity and agility as opposed to those old three-ring manuals we used to have. The other support person in the office feels that having a manual is important for continuity    It is an old argument – OTOH, it is important to have tacit knowledge captured, especially in support positions, so that business activities can proceed without a hitch despite personnel changes.  OTOH, there isn’t a manual in the world that enables a person to read it and be able to do a job.  If there was?  Why would KSA be a marketable asset?  Bottom line was a compromise – I’m going to continue my documentation but I’ll start writing more things down as I am doing various tasks [basic Knowledge Management 101], and someone else has offered to cut and paste into the “Procedures Manual” and provide updates as needed when I change the approach to address individual circumstances.    I even agreed to do it in WORD rather than EXCEL
Permalink | Wednesday, April 26, 2017