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Carol H Tucker
Passionate about knowledge management and organizational development, expert in loan servicing, virtual world denizen and community facilitator, and a DISNEY fan
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Be warned:in this very rich environment where you can immerse yourself so completely, your emotions will become engaged -- and not everyone is cognizant of that. Among the many excellent features of SL, there is no auto-return on hearts, so be wary of where your's wanders...
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TGIFridays redeems itself
Today is the 4th day of the 23rd week, the 5th day of the 6th month, the 156th day of 2019, and:
- Apple II Day
- Festival of Popular Delusions Day
- Global Running Day
- Hot Air Balloon Day
- National Attitude Dy
- National Gingerbread Day
- National Moonshine Day
- National Tailors' Day
- National Veggie Burger Day
- Sausage Roll Day
- World Environment Day
ON THIS DAY IN ...
1661 - Isaac Newton admitted as a student to Trinity College, Cambridge
1794 - US Congress passes the Neutrality Act, banning Americans from serving in foreign armed forces
1799 - Naturalists Alexander von Humboldt and Aimé Bonpland set sail in the Pizarro from A Coruña and begin their 5 year Latin American expedition
1805 - The first recorded tornado in "Tornado Alley" (Southern Illinois)
1927 - Johnny Weissmuller sets 100-yard & 200-yard free-style swim record
1933 - US drops the Gold Standard when Congress enacts a joint resolution nullifying creditors right to demand payment in gold
1937 - Henry Ford initiates a 32 hour work week
1948 - "(Ghost) Riders in the Sky: A Cowboy Legend" single released by Stan Jones
1964 - Davie Jones & King Bees debut "I Can't Help Thinking About Me"; group disbands but Davie Jones goes on to success as David Bowie
1981 - World's first today in history program with editable data "TODAY", invented by Michael Butler runs for the first time on a mainframe computer
1991 - Space Shuttle STS 40 (Columbia 12) launched
2007 - MESSENGER spacecraft performs a second flyby of Venus
2019 - NASA Voyager is 20 hrs 05 mins 52 secs of light-travel time from Earth
A year ago yesterday, I decided to celebrate my work anniversary by taking myself to dinner at TGIFriday’s right after work. I got there befodre 5 PM and it was not crowded. Seated quickly, I sat and watched servers chatting with each other, talking to the manager, and waiting on the few other customers that were there, without a menu and without even a glass of water. After about 10 minutes, I asked a passing server who’s table this was and was told that s/he would be with me shortly. At the 20 minute point, I got up and left without a word. Subsequently I shared my experience online and was surprised to get an email from TGIFriday’s management asking me to give them another chance and sending me a coupon for a free meal. I didn’t make my way back until yesterday evening because I was not inclined to give it another shot. But the coupon was going to expire, so I took a chance. The server was attentive, quick, and very friendly – and that made for a pleasant experience that wiped out the sour tastes the previous visit had left. That one server made a huge difference and I’ll probably start patronizing the place again.
Moral of the story: if you are going to do a job that involves customer service, then DO it and do it without resentment or lollygagging. You may only get once chance to keep or lose a customer.
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