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Carol H Tucker

Passionate about knowledge management and organizational development, expert in loan servicing, virtual world denizen and community facilitator, and a DISNEY fan

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Be warned:in this very rich environment where you can immerse yourself so completely, your emotions will become engaged -- and not everyone is cognizant of that. Among the many excellent features of SL, there is no auto-return on hearts, so be wary of where your's wanders...


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TGIFridays redeems itself

Today is the 4th day of the 23rd week, the 5th day of the 6th month, the 156th day of 2019, and: 
  • Apple II Day
  • Festival of Popular Delusions Day
  • Global Running Day
  • Hot Air Balloon Day
  • National Attitude Dy
  • National Gingerbread Day
  • National Moonshine Day
  • National Tailors' Day
  • National Veggie Burger Day
  • Sausage Roll Day
  • World Environment Day
ON THIS DAY IN ...

1661 - Isaac Newton admitted as a student to Trinity College, Cambridge

1794 - US Congress passes the Neutrality Act, banning Americans from serving in foreign armed forces

1799 - Naturalists Alexander von Humboldt and Aimé Bonpland set sail in the Pizarro from A Coruña and begin their 5 year Latin American expedition

1805 - The first recorded tornado in "Tornado Alley" (Southern Illinois)

1927 - Johnny Weissmuller sets 100-yard & 200-yard free-style swim record

1933 - US drops the Gold Standard when Congress enacts a joint resolution nullifying creditors right to demand payment in gold

1937 - Henry Ford initiates a 32 hour work week

1948 - "(Ghost) Riders in the Sky: A Cowboy Legend" single released by Stan Jones

1964 - Davie Jones & King Bees debut "I Can't Help Thinking About Me"; group disbands but Davie Jones goes on to success as David Bowie

1981 - World's first today in history program with editable data "TODAY", invented by Michael Butler runs for the first time on a mainframe computer

1991 - Space Shuttle STS 40 (Columbia 12) launched

2007 - MESSENGER spacecraft performs a second flyby of Venus

2019 - NASA Voyager is 20 hrs 05 mins 52 secs of light-travel time from Earth

A year ago yesterday, I decided to celebrate my work anniversary by taking myself to dinner at TGIFriday’s right after work.  I got there befodre 5 PM and it was not crowded.  Seated quickly, I sat and watched servers chatting with each other, talking to the manager, and waiting on the few other customers that were there, without a menu and without even a glass of water.  After about 10 minutes,  I asked a passing server who’s table this was and was told that s/he would be with me shortly.  At the 20 minute point, I got up and left without a word.  Subsequently I shared my experience online and was surprised to get an email from TGIFriday’s management asking me to give them another chance and sending me a coupon for a free meal.  I didn’t make my way back until yesterday evening because I was not inclined to give it another shot.  But the coupon was going to expire, so I took a chance.  The server was attentive, quick, and very friendly – and that made for a pleasant experience that wiped out the sour tastes the previous visit had left.  That one server made a huge difference and I’ll probably start patronizing the place again.

 

 

 

Moral of the story:  if you are going to do a job that involves customer service, then DO it and do it without resentment or lollygagging.   You may only get once chance to keep or lose a customer.


0 Comments | Add Comment | Permalink | Wednesday, June 5, 2019