Carol H Tucker Passionate about knowledge management and organizational development, expert in loan servicing, virtual world denizen and community facilitator, and a DISNEY fan
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beladona Memorial Be warned:in this very rich environment where you can immerse yourself so completely, your emotions will become engaged -- and not everyone is cognizant of that. Among the many excellent features of SL, there is no auto-return on hearts, so be wary of where your's wanders...
The Alienware X51 was my Christmas present to myself, ordered 12.09.12 and arrived in January 2013 after being delayed [no reason given]. It was a huge upgrade from my previous DELL and at first I was very happy. In retrospect the decline was gradual. Issues with running slow. Issues with booting up. Issues with unexpected pauses. Issues with USB ports not working. Issues with graphics having problems in Second Life. Issues with WIN7 suddenly announcing that it was an illicit copy. Issues with updates needing to be re-done. I kept trying to figure out whatI was doing wrong, checking drivers, doing maintenance, and finally asking myself if I had outgrown this PC after only a year. But you are never prepared for the blue screen of death and that is what greeted me one week ago.
Fortunately the machine is still under warranty for hardware issues and this problem was diagnosed as one of memory – my PC had Alzheimer’s. DELL support took a full week to get me back online and needed the best efforts of the individuals I spoke to – Carlos, Nicole and Manuel – for a total of about six hours on the phone. The tech who came out on Monday to install the new memory was efficient, did exactly what he should’ve, but was not what I expected from an on-site tech call. The entire diagnostic process rested on the Morse code the machine sent to Carlos after 1 ½ hours when he walked me through going in and resetting the memory – seems to me that while the tech was here and had the item open, some testing or cleaning or tightening or checking could’ve been done, but that was not what he was asked to do, so I can’t complain.
Let’s hope that the memory was the only problem, especially after Manuel spent 3 hours last night reloading drivers. Now the long process of reloading begins. I got the NOD32 virus protection loaded and I left the PC trying to do 199 WIN updates this morning. As anyone who has had to start from scratch knows, getting your PC where you want it to be is a long, long journey. I am still not up and running, but at least DELL got me started.
Not a calling it a win, DELL, but you certainly get kudos for effort.
CEOExpress
The Alienware X51 was my Christmas present to myself, ordered 12.09.12 and arrived in January 2013 after being delayed [no reason given]. It was a huge upgrade from my previous DELL and at first I was very happy. In retrospect the decline was gradual. Issues with running slow. Issues with booting up. Issues with unexpected pauses. Issues with USB ports not working. Issues with graphics having problems in Second Life. Issues with WIN7 suddenly announcing that it was an illicit copy. Issues with updates needing to be re-done. I kept trying to figure out whatI was doing wrong, checking drivers, doing maintenance, and finally asking myself if I had outgrown this PC after only a year. But you are never prepared for the blue screen of death and that is what greeted me one week ago.
