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Carol H Tucker
Passionate about knowledge management and organizational development, expert in loan servicing, virtual world denizen and community facilitator, and a DISNEY fan
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beladona Memorial
Be warned:in this very rich environment where you can immerse yourself so completely, your emotions will become engaged -- and not everyone is cognizant of that. Among the many excellent features of SL, there is no auto-return on hearts, so be wary of where your's wanders...
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I heard what you said but....
Today is the 5th day of the week, the 23rd day of the 6th month, the 175th day of 2016, and we are celebrating: In 229 Sun Quan proclaimed himself emperor of Eastern Wu. In 1180 the Genpei War in Japan started with the First Battle of Uji. In 1683 William Penn signed a friendship treaty with Lenni Lenape Indians [AKA Delaware or Renappi Indians] in what was to become Pennsylvania. In 1713 the French residents of Acadia are given one year to declare allegiance to Britain or leave Nova Scotia, Canada [some of them eventually went south and became the Cajuns in Louisiana]. In 1794 Empress Catherine II of Russia granted Jews permission to settle in Kiev [or Kyiv]. In 1947 Congress overrode Truman's veto of the Taft–Hartley Act [limiting the ability of unions to strike and lobby]. In 1958 the Dutch Reformed Church accepts women ministers. In 1960 t US FDA officially approved the first combined oral contraceptive pill in the world. In 1969 IBM announced that effective January 1970 it will price its software and services separately from hardware -- and the modern software industry was born. In 2013 Nik Wallenda becomes the first man to successfully walk across the Grand Canyon on a tight rope.
Yesterday was a day during which I struggled with communications, both sent and received.
One of the functions I have provided since I went from being a commercial lender into Loan Servicing at C&F in 1994 was providing a bridge between support functions and sales functions, smoothing over the inevitable misunderstandings that arise from two very different sets of priorities and focusing on servicing the bank’s customers. Inevitably, I also ended up being the liaison with the IT department – and that has continued to this very day – even though I describe myself as FFNT [fumble fingered non tech]. Apparently I know just enough to be dangerous and not enough to be really adept, but I pretty much know what I don’t know at least. Usually [for the most part] if I holler, IT listens. This ability seems to desert me when dealing with tech support on my Alienware X51 and my programs at home. While most techs are patient, I have run into a view that simply make statements that do not make sense [to me, the end user] and then refuse to explain when questioned. I am not sure whether it is [1] they don’t know the why only the wherefore [2] there is a language barrier [I would say that it is obvious for most of them we are not native speakers of the same language] or [3] they are sick and tired of what they see as stupid questions and see no reason to launch into lengthy explanations of something that should be obvious.
The issue I had last night was that I could not get my CPU to boot up using the installation media I had created to do a clean install of WIN 10. Two calls to hardware support and one to software support gave me no answer -- I was literally told it was not their problem and I would have to contact Microsoft. Fortunately I tried calling in one last time and got an installation expert who was perplexed too, and said he was going back to basics, then asked me if the flash drive was in FAT32 format. It wasn’t. And because that is the default format for flash drives, the other techs just assumed or took that for granted instead of checking, then discounted any discrepancy between what they expected and what I was saying as user error. What we had was a failure to communicate and the issue could not be addressed until that failure was found and rectified – someone had to ask the right question.
Bless that last expert’s heart -- once I changed the flash drive format and recreated the installation media, the process proceeded smoothly… Well as smoothly as things go when you are upending your 2nd Life and have to reinstall everything, that is.
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