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Carol H Tucker
Passionate about knowledge management and organizational development, expert in loan servicing, virtual world denizen and community facilitator, and a DISNEY fan
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beladona Memorial
Be warned:in this very rich environment where you can immerse yourself so completely, your emotions will become engaged -- and not everyone is cognizant of that. Among the many excellent features of SL, there is no auto-return on hearts, so be wary of where your's wanders...
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good job done
Today is the 5th day of the 20th week, the 18th day of the 5th month, the 138th day of 2017 [with only 220 shopping days until Christmas], and:
- Brown Bag It Thursday
- Buy A Musical Instrument Day
- HIV Vaccine Awareness Day
- Hummus Day
- I Love Reese's Day
- International Museum Day
- Mother Whistler Day
- National Aperitif Day
- National Cheese Souffle Day
- National No Dirty Dishes Day
- National Notebook Day
- National Visit Your Relatives Day
- Send an Electronic Greeting Card Day
- World AIDS Vaccine Day
ON THIS DAY: In 332 Constantine the Great announced free distributions of food to the citizens in Constantinople. In 1499 Alonso de Ojeda set sail from Cádiz on his voyage to what is now Venezuela. In 1642 the Canadian city of Montreal was founded. In 1897 a public reading of Bram Stoker's new novel "Dracula, or, The Un-dead" was staged in London. In 1912 the first Indian film, Shree Pundalik by Dadasaheb Torne, was released in Mumbai. In 1951 the United Nations moved out of its temporary headquarters in Lake Success NY for its permanent home in Manhattan. In 1953 Jackie Cochran became the first woman to break the sound barrier. In 1969 Apollo 10 was launched on a mission that served as a dress rehearsal for the first moon landing. In 1974 under the code name Smiling Buddha India successfully detonated its first nuclear weapon becoming the sixth nation to do so. In 1990 in France, a modified TGV train achieved a new rail world speed record of 515.3 km/h (320.2 mph). In 2003 "Les Miserables," the third-longest running show in Broadway history, closed after more than 16 years and 6,680 performances. In 2005 a second photo from the Hubble Space Telescope confirmed that Pluto has two additional moons, Nix and Hydra.
Yesterday I was treated to an example of exemplary customer service. The Burnt Mills Starbucks is a very busy place in the morning as commuters turn off the very busy RT 29 and pop in to get their orders – they do a bustling business with beverages and food. The staff is excellent, knowing most of their regulars by name and even what they usually order – perhaps it is my lack of imagination, but I pretty much get the same three items every morning, sometimes adding other stuff as well. Now and then I get lucky enough to walk in between traffic surges and get to walk right up to the cashier – yesterday was one of those morning. There was the usual morning banter, checking to make sure I was ordering as always, and then when I went to hand over my card, they told me that their system was down and my order was free! FREE!
Now when the system went down, they could’ve closed the store and sent all those customers away. Or they could’ve announced that they would only serve customers who were paying in cash. Either one would’ve been a logical choice, but this manager opted to stay open and take care of their regulars. Kudos to the management who empowered the frontline to make the call -- for the costs of a morning’s sales, the amount of goodwill and loyalty that was garnered is priceless.
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