Carol H Tucker Passionate about knowledge management and organizational development, expert in loan servicing, virtual world denizen and community facilitator, and a DISNEY fan
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Today is the 3rd day of the 4th week, the 24th day of the 1st month, and the 24th day of 2023
And today I am in a complaining mood. So if you are interested in reading a tale of frustration, read on!
It all began with a new doctor - an endroconolgist to take care of my out-of-control blood sugar. During the course of the visit, he noted I was using the old Freestyle Libre sensor that did not allow reporting/checking by phone, and suggested that it would be simpler if I would switch to a Libre2 or Libre3. No problem, says I, when this current sensor expires, I'll switch systems.
Week 1: I call the doctor's office, and find out I have to go through their internal call center because this is a new prescription, not something I can order myself off the website as a refill. Okay, I tell them that in six days my current sensor expires and ask if they would send a prescription for a new reader and sensors to the pharmacy. No problem, I'm assured
Week 2:
I realize I haven't heard anything from the pharmacy about a pending prescription, so I call the call center again. Again I request a new reader and sensors prescription.
The next day I call, and this time I choose the option of leaving a messate, asking if the prescription[s] have been sent
Week 3:
I call back, explain this is my third call trying to get this ordered and that my sensor has expired
I get confirmation from the pharmacy that Libre3 sensors have been ordered
I get a notice from the pharmacy that my insurance does not cover the prescription
I check the formulary, then call back the call center. My insurance will not cover Libre3, but they will cover Libre2
I call the doctors and ask they change the prescription.
Week 4:
I get a notice from the pharmacy that my prescription is ready to pick up.
I call and verify the prescription - and it is Libre2 sensors - but no reader. I do some research. Yes I still need a reader to activate the sensors, after that I can use the phone app for reporting. No, Libre2 sensors will not work with Libre readers like the one I have
I call the pharmacist and explain I ws supposed to get a reader as well as the sensors. The insurance company will not pay for a second reader. How much is a reader if I pay for it? $85. I grumble, but tell the pharmacist I will pay cash for it and can I pick it up with the sensors?
on Friday evening, after work, I go to pick up the reader and the sensors. No charge for the sensors. And no reader. I tell them I need the reader and have agreed to pay cash since the insurance company turned it down. They tell me it is $509. After I pick up my jaw from the floor, I say I was told $85 and why the difference? I am told I have to talk to the pharmacist
on Saturday I call the pharmacy again and talk to the pharamcist on duty. Their system says $509. I have to talk to the other pharacist on Monday.
Week 5:
Monday morning I call, get the pharmacist [altho not the one I originally spoke to] and explain the situation. He checks and says the cost they were quating was actually for the 90 days of sensors, and confirms the reader will be around $85. He runs it rhough and says it should be covered by my insurance. Later I get a notice from the pharmacy saying there will be a delay because it is not in stock
Tuesday afternoon, I get a notice from the pharmacy that my insurance company has refused the transaction. OK, no surprise. Then I look at the notice closely - it totals $509. I go my account on the website - yup, they tried to order ANOTHER six sensors. Of course the insurance turned them down, I couldn't even use them before they would expire!
I call the pharmacy and get a very helpful lady, who listens patiently as I tell her the story. Yup, they reordered sensors' she cancels that. Then she confirms that the reader was indeed ordered, it will be $85 or so, and it has been back-ordered. Later I get a notice saying my prescription would be delayed until the item is in stock again...
Meanwhile I am doing daily morning testing by finger prick.
CEOExpress
